Hosted Exchange Technical Support

Change Account Information

Call Toll Free: 1-877-612-4400
or email: customercare@radiant.net

Need to update your company or personal information

Please email our Customer Care Department with your new account information at customercare@radiant.net.

Please be sure to include the following information:

• Your Radiant Customer Number (if known)
• Your company name
• Your Name and Title
• Any New Employees You Would Like Access To Account Information – for Technical, Billing, or Admin Purposes
• Any New Contact Information: phone, email, or office addresses

*Please Do NOT Email Credit Card Information*

Our Customer Care Department will update your account information and send you a quick email to verify the changes have been made.

Please note that only individuals currently on your account will be able to update or change account information.

Pay Your Bill or Update Payment Information

Call Customer Service: 604-257-0500
Toll Free: 1-877-612-4400

If you’d like to make a payment or change payment information on your Radiant account, please contact our Customer Service at 604-257-0500 or 1-877-612-4400 (Toll Free).

*Please Do NOT Email Credit Card Information*

Please be sure to have one of the following pieces of information:

• Your Radiant Customer Number (if known)
• Your Company Name
• Your Invoice Number
• Your Domain Name or ADSL Number

Moving Locations?

Moving offices and need to move your Radiant Broadband service? Please fill out the following form and fax it back to our office and we’ll do the rest.

• Move Order Request Form (Maritime Provinces)
• Move Order Request Form (All other Provinces)